Crises, fears and needs of children and adolescents do not have to wait. In addition to e-mail counselling, we offer children and young people the opportunity to contact an online counsellor nationwide several times a week in chat counselling. In order to be able to provide our consulting services 24/7, we are constantly expanding our team of consultants across Germany.
Generation Z belongs to the so-called digital natives to a particularly high degree. You grow up in a digital world from birth. To be networked online 24 hours a day and to regard virtual and personal contacts as equivalent is a matter of course for them. We therefore want to offer a professional online counselling service that is closely based on the technical zeitgeist and the user behavior of our young people seeking advice – and has been for over 20 years. The expansion and constant optimization of our consulting platform are therefore very important to us.
And something else sets us apart: Our voluntary online consultants are trained specialists and experts from the psychological or socio-educational professional field.
You are a perfect fit for us if you want to get involved around three hours a week and already have some consulting experience.
You should have an academic degree in psychology or social education (at least a bachelor’s degree) and / or a comparable degree with additional training, e.g. in systemic counselling.
We hope that you have an appreciative, curious and resource-oriented attitude and that you do not let yourself be disturbed even in difficult counseling situations. You should be aware of the opportunities and limitations of online counseling. We work solution-oriented and help people to help themselves.
It is also important that you enjoy writing and have the ability to adapt to the linguistic possibilities of those seeking advice.
You determine your time commitment independently and flexibly. The counselling work is voluntary and takes place from home.
It is possible to collect internship hours with us as an online consultant for the master’s degree in psychology. We can provide support, but not close supervision – so please clarify the requirements for this with your university.
As an intern you also have certain tasks. The mail and chat advice and regularly participation in inter- and supervision are mandatory components of your internship. However, like for all our consultants, there are some support options available to you, which you will learn more about in the next section.
You determine your time commitment independently and flexibly. The counseling work is voluntary and takes place from home. You determine your time commitment independently and flexibly. The counseling work is voluntary and takes place from home.
At the beginning of the voluntary counselling work, you will take part in an introductory workshop in which you will be taught the special features of online counselling based on theory and concrete examples and you will be familiarized with the use of the counselling platform.
You will be continuously accompanied by coaching via e-mail or by telephone and online supervision, as well as workshops and further training on key topics such as dealing with crisis counselling situations. Since May 2021, JugendNotmail has been able to set up a specially trained suicide prevention team, whose task it is to coach you in counselling with suicidal thoughts. There are also special contact persons for questions about child protection.
Our specialist management carries out regular quality checks in cooperation with the quality assurance team. Quality assurance facilitates the early detection of hurdles and difficulties in the practice of counselling and provides starting points for online coaching. In addition, the need for further training and further training can be determined.
QUALITY ASSURANCE CONSULTING
SUPERVISION & TRAINING
QUALITY ASSURANCE CONSULTING
Would you like to support us in another field? We are looking forward to seeing you!