We are here for you

Online-Counselling for children and young people

For free. Confidential. 24/7. Without taboos.

Mail Counselling

Can’t find a solution to your problem? Then you are at the right place, because we listen to you. We offer you confidential and free e-mail counselling around the clock. Write us a message!

Our volunteer psychologists and social pedagogues advise you online and reliably. No matter when and no matter what topic:

We will work with you to find a solution. We will give you extensive help in our 24/7 e-mail counselling, so that you can get your problem under control.

We take care of the protection of your data and everything you tell us will remain confidential.

Write us:

Chat Counselling

Tuesday – Friday 6:00 p.m. – 9:00 p.m.

Do you need help in a crisis? You can’t get out of your problems alone? We offer you confidential and free chat counselling via our online crisis chat.

Get help in your crisis – via our online counseling for children and adolescents in individual chat at JugendNotmail.

Chatting in a crisis

Write to our professional online consultants now and get help for your personal problems with us in the chat. We are there for you in online chat counselling if you feel sad, unhappy, afraid or if you feel overwhelmed with a problem with you, your family or your friends.

Let’s find a solution together that suits you. We give you quick help online in the counselling chat at any time and together with you in our chat counselling we will find a solution for your personal crisis situation.

We take care of the protection of your data and everything you tell us will remain confidential.

Write us:

Topic Chat

Once a week, in our moderated topic chats, we offer you the opportunity to exchange ideas with other people seeking advice on certain topics.This way, you can exchange ideas and find solutions to your problems. We can help you get your dark thoughts under control and give your life meaning again. Take part in our topic chats!

WHEN? Every Monday from 7 p.m. to 8.30 p.m.

WHY? Exchange on an equal footing with other people seeking advice / those affected, changing topics relating to depression, family, self-confidence, eating disorders, etc.

HOW? You have to register / log in before starting the chat. After that you can simply join.

Join us:

Themenchat Depression für Jugendliche
05.12.2022 19:00
What can I do about it?
The days are getting longer and your mood is getting worse? Your low mood just won't come to an end? Then you should join our topic chat "Dark days, dark moods - what can I do about it?" There you can talk to other young people who are feeling the same way - maybe someone has a good tip for you!
Themenchat Gewohnheiten für Jugendliche
12.12.2022 19:00
How can I change them?
Habits determine your everyday life: they give you order, stability and security. Unfortunately, bad habits can also creep in and hinder you from realising new things. "But I've always done it that way!" is your answer when friends or acquaintances ask you why you do certain things exactly the same way and not differently... Perhaps this is a sign that you should dial into our topic chat "Habits - How can I change them?"
Themenchat Weihnachtsblues für Jugendliche
19.12.2022 19:00
How to enjoy the time!
The Christmas season. In films, television and advertising, it is sold to us as something cosy, as a time of reflection, warmth, love and family. But the reality is often quite different. We try to put on a cheerful smile so as not to dampen the mood or spoil the mood of others. If you recognise yourself here, then you should join our themed chat "Fighting Holiday Frustration - How to enjoy the time" tonight at 7pm and share with other young people and get tips.
Themenchat Jahresrückblick für Jugendliche
26.12.2022 19:00
... and looking ahead!
Did you feel that the year didn't go so well? Or were there perhaps a few highlights? Now is exactly the right time to look back: what was good? What was not so good? What happened around me? But you should also look ahead: What are my plans for 2023? What do I want to achieve? Do I want it to go on like this? In today's thematic chat "Looking back on the year and looking ahead", you can talk to other young people about their experiences and make plans for the new year together with them.

Онлайн-консультації для дітей та молоді

Безкоштовно. Конфіденційно. Без заборонених тем.

Чи потрібна допомога в кризу? Ми поруч з вами, коли ми вам потрібні. Неважливо, коли і на яку тему. Ми пропонуємо Вам конфіденційну та безкоштовну консультацію спеціалістів (психологів та соціальних працівників) цілодобово. Напишіть нам повідомлення!

Ми гарантуємо захист ваших даних, і все, що ви нам повідомляєте, залишається конфіденційним.

На жаль, наш веб-сайт ще не багатомовний, але ми над цим працюємо. Ви можете написати своє повідомлення такими мовами:

український, Російський словацька / чеська, Польська, німецький, англійськ

з вибраним самостійно ніком «Nickname» із 6-15 літер та паролем «Passwort» (Пароль) з 8-15 символів. Знову введіть обраний пароль у розділі «Passwort wiederholen» (Повторити пароль) і введіть «Anderes Bundesland»(Інша федеральна держава) у розділі «Woher kommst du?» (Звідки ви). Ви повинні поставити ще два прапорці, щоб прийняти умови використання та інформацію про захист даних. Потім ви можете скористатися порадою безпосередньо на платформі («Einzelberatung» = «індивідуальна порада») і описати свої страхи та хвилювання в розділі «Neue Nachricht» («нове повідомлення»). Ви отримаєте відповідь не пізніше 48 годин.

We look forward to your support

Are you a psychologist or social worker and would like to advise children and young people? We look forward to your voluntary support.

We are still developing this offer ...

We will be offering you a new advisory service from April 16, 2022. Until then, please feel free to use our advice platform. Here you will find anonymous, competent advice without taboos and open to all topics.