We are here for you

Online-Counselling for children and young people

For free. Confidential. 24/7. Without taboos.

Mail Counselling

Can’t find a solution to your problem? Then you are at the right place, because we listen to you. We offer you confidential and free e-mail counselling around the clock. Write us a message!

Our volunteer psychologists and social pedagogues advise you online and reliably. No matter when and no matter what topic:

We will work with you to find a solution. We will give you extensive help in our 24/7 e-mail counselling, so that you can get your problem under control.

We take care of the protection of your data and everything you tell us will remain confidential.

Write us:

Chat Counselling

Tuesday – Friday 6:00 p.m. – 9:00 p.m.

Do you need help in a crisis? You can’t get out of your problems alone? We offer you confidential and free chat counselling via our online crisis chat.

Get help in your crisis – via our online counseling for children and adolescents in individual chat at JugendNotmail.

Chatting in a crisis

Write to our professional online consultants now and get help for your personal problems with us in the chat. We are there for you in online chat counselling if you feel sad, unhappy, afraid or if you feel overwhelmed with a problem with you, your family or your friends.

Let’s find a solution together that suits you. We give you quick help online in the counselling chat at any time and together with you in our chat counselling we will find a solution for your personal crisis situation.

We take care of the protection of your data and everything you tell us will remain confidential.

Write us:

Topic Chat

Once a week, in our moderated topic chats, we offer you the opportunity to exchange ideas with other people seeking advice on certain topics.This way, you can exchange ideas and find solutions to your problems. We can help you get your dark thoughts under control and give your life meaning again. Take part in our topic chats!

WHEN? Every Monday from 7 p.m. to 8.30 p.m.

WHY? Exchange on an equal footing with other people seeking advice / those affected, changing topics relating to depression, family, self-confidence, eating disorders, etc.

HOW? You have to register / log in before starting the chat. After that you can simply join.

Join us:

Routine Jugendliche bei Jugendnotmail
16.05.2022 19:00
How do I fall asleep better?
An evening routine is just as important as a morning routine. But what if you don't get any rest in the evening? But what if you lie awake for a long time because your thoughts are all over the place? In today's themed chat "Evening routine - How do I fall asleep better?" you can get valuable tips on how to end your evening better. At 7 p.m., exchange ideas with others who feel the same way as you do.
Liebe Sexualität Jugendliche bei JugendNotmail
23.05.2022 19:00
Questions I've always wanted to ask!
Love & sexuality are still topics you don't like to talk about. And asking questions about it feels totally embarrassing to you? Total nonsense! You don't have to be ashamed of your questions. Tonight, in the topic chat "Sexuality - Questions I've always wanted to ask!", you have the unique opportunity to get rid of the questions that have been bothering you for a long time. Join us at 7pm and get some advice.
Zukunft Ängste Jugendliche bei JugendNotmail
30.05.2022 19:00
It's all so uncertain
Climate change, pandemics, war in Europe - the bad news never stops. Are you thinking about what the future should look like for you? Maybe the events have thrown a spanner in the works of your future plans? Are you afraid to make any plans at all because the next catastrophe might be just around the corner? You can try to find answers to all these questions tonight at 7 p.m. in the themed chat "Fear of the future - it's all so uncertain!" or get tips on how you can better deal with your fears.
Themenchat Outing für Jugendliche
06.06.2022 19:00
I finally want to come out!
Are you gay, lesbian, trans or otherwise part of the LGBTQ community? Maybe you feel differently than your gender tells you to? But one thing is clear: you would like to confide in your friends or parents, but don't know how. Then take advantage of the opportunity to talk to other people seeking advice and get tips in the topic chat "Sexuality - I finally want to come out!".

Онлайн-консультації для дітей та молоді

Безкоштовно. Конфіденційно. Без заборонених тем.

Чи потрібна допомога в кризу? Ми поруч з вами, коли ми вам потрібні. Неважливо, коли і на яку тему. Ми пропонуємо Вам конфіденційну та безкоштовну консультацію спеціалістів (психологів та соціальних працівників) цілодобово. Напишіть нам повідомлення!

Ми гарантуємо захист ваших даних, і все, що ви нам повідомляєте, залишається конфіденційним.

На жаль, наш веб-сайт ще не багатомовний, але ми над цим працюємо. Ви можете написати своє повідомлення такими мовами:

український, Російський словацька / чеська, Польська, німецький, англійськ

з вибраним самостійно ніком «Nickname» із 6-15 літер та паролем «Passwort» (Пароль) з 8-15 символів. Знову введіть обраний пароль у розділі «Passwort wiederholen» (Повторити пароль) і введіть «Anderes Bundesland»(Інша федеральна держава) у розділі «Woher kommst du?» (Звідки ви). Ви повинні поставити ще два прапорці, щоб прийняти умови використання та інформацію про захист даних. Потім ви можете скористатися порадою безпосередньо на платформі («Einzelberatung» = «індивідуальна порада») і описати свої страхи та хвилювання в розділі «Neue Nachricht» («нове повідомлення»). Ви отримаєте відповідь не пізніше 48 годин.

We look forward to your support

Are you a psychologist or social worker and would like to advise children and young people? We look forward to your voluntary support.

We are still developing this offer ...

We will be offering you a new advisory service from April 16, 2022. Until then, please feel free to use our advice platform. Here you will find anonymous, competent advice without taboos and open to all topics.