We are here for you

Online-Counselling for children and young people

For free. Confidential. 24/7. Without taboos.

Your Advice

Can’t find a solution to your problem? Then you are at the right place, because we listen to you. We offer you confidential and free e-mail counselling around the clock. Write us a message!

Our volunteer psychologists and social pedagogues advise you online and reliably. No matter when and no matter what topic:

We will work with you to find a solution. We will give you extensive help in our 24/7 e-mail counselling, so that you can get your problem under control.

We take care of the protection of your data and everything you tell us will remain confidential.

Write us:

Live-Chat

Tuesday and Thurdays 6:00 p.m. – 8:00 p.m and by appointment.

Do you need help in a crisis? You can’t get out of your problems alone? We offer you confidential and free chat counselling via our online crisis chat.

Get help in your crisis – via our online counseling for children and adolescents in individual chat at JugendNotmail.

Chatting in a crisis

Write to our professional online consultants now and get help for your personal problems with us in the chat. We are there for you in online chat counselling if you feel sad, unhappy, afraid or if you feel overwhelmed with a problem with you, your family or your friends.

Let’s find a solution together that suits you. We give you quick help online in the counselling chat at any time and together with you in our chat counselling we will find a solution for your personal crisis situation.

We take care of the protection of your data and everything you tell us will remain confidential.

Write us:

Hier geht es direkt zum Chat

Topic Chat

Once a week, in our moderated topic chats, we offer you the opportunity to exchange ideas with other people seeking advice on certain topics.This way, you can exchange ideas and find solutions to your problems. We can help you get your dark thoughts under control and give your life meaning again. Take part in our topic chats!

WHEN? Every Monday from 7 p.m. to 8.30 p.m.

WHY? Exchange on an equal footing with other people seeking advice / those affected, changing topics relating to depression, family, self-confidence, eating disorders, etc.

HOW? You have to register / log in before starting the chat. After that you can simply join.

Join us:

Онлайн-консультації для дітей та молоді

Безкоштовно. Конфіденційно. Без заборонених тем.

Чи потрібна допомога в кризу? Ми поруч з вами, коли ми вам потрібні. Неважливо, коли і на яку тему. Ми пропонуємо Вам конфіденційну та безкоштовну консультацію спеціалістів (психологів та соціальних працівників) цілодобово. Напишіть нам повідомлення!

Ми гарантуємо захист ваших даних, і все, що ви нам повідомляєте, залишається конфіденційним.

На жаль, наш веб-сайт ще не багатомовний, але ми над цим працюємо. Ви можете написати своє повідомлення такими мовами:

український, Російський словацька / чеська, Польська, німецький, англійськ

з вибраним самостійно ніком «Nickname» із 6-15 літер та паролем «Passwort» (Пароль) з 8-15 символів. Знову введіть обраний пароль у розділі «Passwort wiederholen» (Повторити пароль) і введіть «Anderes Bundesland»(Інша федеральна держава) у розділі «Woher kommst du?» (Звідки ви). Ви повинні поставити ще два прапорці, щоб прийняти умови використання та інформацію про захист даних. Потім ви можете скористатися порадою безпосередньо на платформі («Einzelberatung» = «індивідуальна порада») і описати свої страхи та хвилювання в розділі «Neue Nachricht» («нове повідомлення»). Ви отримаєте відповідь не пізніше 48 годин.

With us there are no taboo topics

Anxiety

Are you so afraid sometimes that you have sweats, heart pain or breathing difficulties and can’t concentrate properly anymore? Do you know any side effects such as tremors, vomiting or diarrhea? But you don’t want to be seen as a scaredy rabbit in front of your friends, your class or a group?

“I feel restless and insecure”

You’re not alone. 15% of students suffer from anxiety. 9 to 14% of students already have physical symptoms caused by anxiety and stress. It is important to speak openly about this topic. Most of all, you should know that you can be afraid.

“How do I get my fears under control?”

Letting in fear can protect you. This feeling makes you alert and cautious in many situations. But when fear wins the upper hand, when it constantly accompanies you and keeps you captive for no apparent reason,

you should get help.

You can talk openly about your fears with the advisors from JugendNotmail. So you can learn to deal with your fear.

Depressions

Have you been feeling down and listless for a while? Do you have trouble concentrating and can’t get things done or can’t remember anything new? Perhaps you also have physical complaints that cannot be explained medically? If any of these apply to you, you may be suffering from depression.

“I always feel sad”

Depression is very common and of varying degrees of severity, so that one person in almost every family suffers from it. They occur in every age, every social class, every culture and every nationality. 20% of Germans get depression at least once in their life.

You can get first aid from JugendNotmail. Our trained specialists will work with you to find solutions to support you.

Self Harm

Are you under a lot of pressure inside? At the same time do you feel an emotional emptiness? Are you tense enough to hurt yourself? You think that this is the only way to free your thoughts again, at least for a moment? Do you have to wear long-sleeved clothing even in summer because you fear that others might notice something?

“I cut myself, I don’t feel it anymore”

Self-injurious or autoaggressive behavior describes a series of behaviors in which affected people intentionally inflict non-life-threatening injuries or wounds. This is followed by feelings of guilt, shame, and a guilty conscience. Contrary to popular belief that adolescents who harm themselves are just trying to attract attention, many want their actions to go undetected.

You can entrust yourself to our advisors. They will find a way out together with you.

Eating Disorder

Do you think about your figure and your weight all the time? Does the topic of food occupy too much space in your everyday life? Do you eat secretly? Do you feel uncomfortable in your skin or do you even see your body as an enemy and want to conquer it? Then you could have an eating disorder.

“I feel too fat and don’t want to eat anymore”

There are several forms of eating disorders. Anorexia, bulimia and binge eating, which is characterized by uncontrolled binge eating and a disturbed feeling of satiety, are the most common eating disorders. Mixed forms are widespread and transitions are gradual.

“I hate my body” – how you can like yourself again

More than every other eating disorder can be treated successfully. It’s not just about developing a good body image and eating behavior, but also finding out what the root causes of this disorder are.

JugendNotmail can accompany you on this path. Get it contact with us. Our consultants can show you possible solutions.

Family

Your parents are just arguing or broke up? And you don’t even know where you belong? Are there major rivalries between you and your siblings or do you feel excluded within your family? Are you being physically punished or emotionally hurt by a family member?

From overly strict parents and prohibitions to violence

For young people, the family is the most important place. Here they should be able to experience community, security and empathy. Here they should learn to take responsibility and deal with conflicts. But there can also be serious problems within the family. This must by no means become a permanent condition.

When parents and siblings are just annoying

If you have great difficulties in your family and no longer know what to do, then write an emergency call to JugendNotmail. Our consultants will work with you to find solutions.

School

“I’m afraid of exams”

Are you going to write maths tomorrow, and you prefer not to go there at all?

Are you afraid of the next testimony? Do you actually really enjoy going to school – but only when one or more classmates are absent or you can bypass certain teachers?

Conflicts with the school are manifold. They need to be resolved quickly because they lead to negative stress that can be harmful to your body and soul. The DAK prevention radar 2017 *) shows that almost every second student (43%) suffers from stress. A Forsa survey on the subject of school stress in children from 2013 **) shows that around 14 percent of those surveyed stated that they reacted to school stress by being frequently ill.

Avoid learning stress and pressure to perform!

Write us an e-mail before school makes you sick. Our team is there for you!

Sexual Harassment / Abuse

A hand that has wrapped itself around your waist without being asked, a suggestive remark about your outfit or an inappropriate message on WhatsApp – have you experienced that and don’t know how to deal with it? Do you feel sexually pressured by another person? Are you the victim of a single or repeated massive physical assault with a sexual character?

“Have I been sexually molested?”

Sexual harassment is any undesirable sexually intended behavior. This includes touches and ambiguous remarks. But where is the line between joking, flirting and sexual harassment? Many find it difficult to tell the difference.

“I determine my limits myself”

Your chances of avoiding further harassment are better if you know exactly what your limits are and how to react.

Contact JugendNotmail. With us you can talk openly about anything. Our experts will advise you confidentially.

Mobbing

Are you being ignored or laughed at by others? A classmate spreads rumors about you in class? Is someone threatening or blackmailing you? Are you being beaten down by torture or sexual harassment?

Every sixth school child is bullied. And 80% of bullying takes place in the classroom.

Bullying stands for all malicious acts that have no other aim than to mentally humiliate or physically abuse a classmate. What makes cyberbullying even more difficult is that images or comments that have been posted online are difficult or impossible to undo.

To get help, you need someone to confide in.

At JugendNotmail, advisors are available to help you find solutions.

Violence

Do you feel threatened? Have you experienced physical attacks? From an individual or from a group?

In Germany, two to three children die a week, ten to twelve are humiliated, beaten, burned with a hairdryer or other things every day. Violence against children has increased in Germany in recent years.

Cyberbullying, discrimination, hatred and agitation

The perpetrators mainly come from their own family or the environment. Violence in upbringing has been banned since 2000. In the Civil Code, Section 1631 (2), it is stipulated: “Children have the right to a non-violent upbringing. Corporal punishment, emotional injury and other degrading measures are not permitted.”

Violence, even in your own home, is hurtful, punishable and not a private matter! What can you do? Get help at JugendNotmail. Our employees advise you with a lot of experience and look for solutions with you.

Seeks

Do you have questions about alcohol, cannabis or other drugs? For gaming or chatting? Because you have the feeling that you might be consuming or being online too much ? Are you worried because your mom or dad drinks a lot of alcohol?

“Am I already addicted?”

Addiction always has something to do with longing. The addict is missing something in life. Problems in the family or relationship can trigger addictive behaviors. It can also be an escape from reality when stress, demands or everyday life are no longer manageable. Basically, one can say: addiction is a sign of emotional distress.

If you think that you are addicted in some way, or if you experience addiction in your family and just don’t know what to do, write a message to JugendNotmail. Our team will answer your questions confidentially and show you solutions.

Love and sexuality

Are you in love for the first time? Butterflies in your stomach? Questions in mind? About the right words or the safest contraception? About love for same-sex people?

“Is something wrong with me?”

Or are you staring at the display of your cell phone in vain? No call, no message, instead radio silence – and lovesickness? You could cry all day and just stay in bed? Your friends aren’t really listening and your parents are annoying with their wisdom?

“I’m scared of the first time”

Love is one of the most intense and beautiful feelings. There is so much new to discover. However, the first lovesickness in particular is unfortunately even stronger than the first falling in love. While some people seem to cope well with a breakup, lovesickness can develop into a terrible psychological emergency for others. The transition from lovesickness to depression can be fluid.

Outing, gay, LQBTQ?

Write us an e-mail with all your topics with all questions about love and sexuality that move you. And when you’re so sad that the world

Friends

Does your best friend suddenly withdraw? Do you feel that your friends no longer understand you? Do you think you have to play a role in being with others and can no longer be yourself?

“I think my friends don’t like me anymore”

Friends are important. With friends, you do things that are fun. Friends take care of you and stand by you even in exceptional situations. Friendships also develop over time. Some go deeper, the more you experience together and the more you get to know the other. Other friendships become more superficial because you go in different directions. Sometimes there even comes a point where contact with your girlfriend or boyfriend is no longer good.

“It’s not friendship, it’s peer pressure”

If your friendship makes you sad or dissatisfied and you no longer know a way out, then contact JugendNotmail. Experienced consultants will find a solution with you here.

Neglect

Don’t you feel heard? Do you feel like you’re all alone with your worries? Aren’t your parents there for you when you need them? Many other children and young people feel the same way as you.

“Why doesn’t anyone love me?”

Each of us wants to feel loved and sometimes to be praised for what we do. Every human being is entitled to it! It takes a lot of courage and strength to say it. If your parents or other people don’t take care of you like you deserve, then you take care of yourself! say what you need Stand up for yourself. Be brave. And very important:

You are perfect the way you are!

Neglect manifests itself in very different ways: One hardly sees his parents because they never have time for him. The other has to take care of the drug-addicted mother. Many think their behavior is to blame for lack of affection and love. This is absolute rubbish! Don’t let that fool you and don’t let your confidence suffer.

Need someone to talk to and looking for a way out? We at JugendNotmail will help you!

Suicidal Ideation

Do you often deal with the subject of death? Do your thoughts constantly revolve around the possibility of suicide? You don’t see a way out anymore?

If you don’t want to live anymore, get help!

There can be many reasons for this. Friendship and family conflicts, loneliness, illness, bullying, separations or situations in which one feels great hopelessness can trigger suicidal thoughts. Suicidality describes the psychological state of a person whose thoughts and actions are aimed at bringing about their own death. Thoughts of suicide can go hand in hand with specific plans and intentions to commit suicide, as well as without an express wish to die.

“I want to make my life meaningful again”

Are you desperate? Then get in touch quickly with JugendNotmail or with us in the individual chat. Our advisors will help you, accompany you through your crisis and show you ways out of this crisis.

Stress

Do you often feel stressed and don’t even know why? Don’t you know how to get out of stressful times? You are not alone in this! 7,000 children and young people between the ages of 10 and 18 state that they often feel stressed.

Stress is not only negative

Stress can also be useful in some situations: stress hormones put the body on alert. As a result, your body runs at full speed and all your strength comes to the fore.

“I’m so exhausted, I can’t take it anymore”

Do you have no idea how to bring yourself down from this high stress level? There are very different ways. Exercise helps some, while others need plenty of sleep and relaxation. But sometimes just doing something fun, something that makes you laugh and releases happy hormones helps.

If you don’t know what to do and can’t get out of the stressful feeling, get in touch with JugendNotmail. We’ll help you figure out how to feel free again.

Crises

Do you always have to withstand new requirements and overcome many challenges? Especially during Puberty it is quite normal when you lose your inner balance and problems arise that can lead to an acute crisis.

I feel overwhelmed

If you lack a stable environment with which you can exchange ideas and talk about your worries, or if small arguments with your parents or friends quickly turn into big conflicts, then a crisis can arise very quickly that is not so easy to overcome.

Where is my crisis coming from?

Do you often feel stressed and don’t know how to relax and be content again? A crisis can affect different areas of your life and can manifest itself, for example, physically, psychologically or in your social environment. Sometimes the feelings of despair are so strong that you can’t face the road to recovery on your own?

Our consultants are always there for you free of charge and confidential.

Social media

Have you ever had the experience of being insulted, threatened or harassed by others on social networks? Do you know that feeling when you see other people’s selfies and they always seem so much happier, more beautiful and more popular?

Is it already cyberbullying or just fun?

More than every third young person between the ages of 12 and 19 has already experienced this: Someone in their circle of acquaintances or friends was bullied on the Internet or over their cell phone. Unlike bullying, however, cyberbullying does not end after the school day, for example, and those affected have no place of retreat at home either.

Media addiction can affect your everyday life.

Media addiction can affect you in very different ways. From sleep disorders, emerging problems in dealing with peers and adults, depression, anxiety disorders, an unrealistic body image to eating disorders and poorer performance in school.

Don’t know who to turn to? Are you afraid to talk about it? Contact JugendNotmail confidentially now.

Fury

Are you boiling with anger? Can’t you control yourself? Is the feeling so intense that you feel powerless?

“I could explode!”

Sometimes your anger hurts other people, even if you don’t mean to. Under no circumstances should you ignore the anger and eat into yourself! Anger is a signal to you and a signal to the outside world: “Stop! Here is my limit!”. A feeling always has a reason and its justification for being there.

Get to the root of your anger!

Find the cause of your anger. Ask yourself: Where is it from? what makes me so angry Am I mad at the person or just taking it out on them?

Emotions can often be difficult to control and it is important to look carefully. Notice these feelings that are within you. And if it’s all getting to be too much for you, sometimes things like exercise, slowing down breathing exercises, and acceptance that we can’t change everything even if we would like to can help.

If you can’t get out of intense emotions on your own and are looking for help, then you’ve come to the right place. Get in touch with us and we will find a solution together.

Your problem is not listed here? Discover our guide.

"You are like a diary that speaks to me"

"So my life is going very well at the moment. Not least thanks to you. I want to thank you again for helping me."

"It's such a feeling of warmth and understanding that I was welcomed here with. That helped me and makes me happier every day. Well, I would say that you did your job really well."

"I didn't injure myself today. I wouldn't have been able to do it without this advice. You saved my day."

"To be honest, I wanted to commit suicide today. But now that I've talked to you, I think there is still a way out."

We look forward to your support

Are you a psychologist or social worker and would like to advise children and young people? We look forward to your voluntary support.